Refunds and Exchanges
There may be times when you will need to exchange an item purchased from us. Our Exchange Policy is designed to assist you with your exchange. Please note that we do NOT give refunds, but we do exchanges. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.
All of our items are individually checked before shipment to ensure there are no manufacturing defects. However, sometimes we may miss something. If your item(s) are defective they may be returned within 7 days of your order being delivered. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. If this is the case, we will gladly arrange collection via courier and send you a replacement at no cost to you.
Online Exchanges
If you wish to exchange any item(s) you have purchased, you can return the item(s) via courier to our online store – all returned parcels remain the responsibility of the purchaser until received by K l e r e & c o .
Exchanges can only be made for the same value of the purchase price of the item being exchanged.
Please send us an email to info@klereandco.com and we will gladly arrange collection via courier and send you a store voucher or exchange the item to the same value but the courier costs will be for your own expense of R99 each way.
Returns Policy Conditions
We want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item provided that:
· All returns must be logged within 7 days of your order being delivered.
· You produce your original invoice (receipt) when you return the item
· The item is in original sale-able condition:
· With all original tags and any sewn labels still attached
· In an unworn, unopened and unused state
· In original packaging
